We take pride in the quality of our products and strive for customer satisfaction at all times. To meet this goal, we offer our clients the following guarantee and return policies.
Guarantee on Trees
Trees and palms sizes 20 gallons and up are guaranteed for ONE YEAR, assuming Cantu Nursery and Landscape was also hired for planting services. Note that in case a tree does not make it, Cantu Nursery provides a new tree of equal or less value. Additional service charges may apply if customer is interested in removal of tree and planting services for the new tree. Warranty will not apply if tree dies due to: owner's neglect, fire, freezes, storms, drought, insects, hail, disease, extreme heat or other acts of nature. Our customer’s satisfaction is always our number one priority and we strive to meet your needs during the entire purchasing process. Please contact us via email if you’re concerned about a tree and we will try our best to guide you in the right direction.
Return Policy
If you are not satisfied with our products, or you experienced a change of heart, we offer a 7 day exchange period for all pottery and decorative pieces where you’re able to exchange or receive a store credit when product remains in good conditions. Trees and plants are final sale. I item is found in unfit conditions, we hold the right to refuse exchange.
*Items offered at a discounted price or during a promotional period are exempt from this policy and will not be qualified for returns or store credit.
Guarantee on Trees
Trees and palms sizes 20 gallons and up are guaranteed for ONE YEAR, assuming Cantu Nursery and Landscape was also hired for planting services. Note that in case a tree does not make it, Cantu Nursery provides a new tree of equal or less value. Additional service charges may apply if customer is interested in removal of tree and planting services for the new tree. Warranty will not apply if tree dies due to: owner's neglect, fire, freezes, storms, drought, insects, hail, disease, extreme heat or other acts of nature. Our customer’s satisfaction is always our number one priority and we strive to meet your needs during the entire purchasing process. Please contact us via email if you’re concerned about a tree and we will try our best to guide you in the right direction.
Return Policy
If you are not satisfied with our products, or you experienced a change of heart, we offer a 7 day exchange period for all pottery and decorative pieces where you’re able to exchange or receive a store credit when product remains in good conditions. Trees and plants are final sale. I item is found in unfit conditions, we hold the right to refuse exchange.
*Items offered at a discounted price or during a promotional period are exempt from this policy and will not be qualified for returns or store credit.